Cancellation Policy

BARNOi is dedicated to ensuring customer satisfaction with every purchase made through our e-commerce website (www.barnoi.com). This Refund Policy outlines the terms and conditions governing refunds for orders placed with BARNOi and fulfilled by our logistics partner within Bangladesh.

Eligibility for Refund

We offer refunds on eligible orders in the following circumstances:

• Defective or Damaged Products: If you receive a defective or damaged product, you may be eligible for a refund.
• Incorrect or Incomplete Orders: If you receive an incorrect item or if your order is incomplete, you may be eligible for a refund.
• Other Circumstances: BARNOi may consider other refund requests on a case-by-case basis at our discretion.

Cancellation Policy

You have the right to cancel your order within 24 hours of placement, without needing to provide a reason for your decision.

• The cancellation period ends 24 hours after you have placed your order online. Please note that once the goods have been received, or upon delivery by a third-party service, taking possession of the delivered products, cancellation is no longer possible.
• To exercise your cancellation rights, you must notify us with a clear statement of your decision. You may contact us through the following methods:
• Email: [email protected]
• Website: Visit the contact page at https://barnoi.com/contact-us/
• Phone: +88 01304 516677

Refund Process 

To request a refund, please follow these steps:

• Contact Customer Service: Notify BARNOi’s customer service team at [email protected] within seven (7) days of receiving your order, providing details of the issue and your order number.
• Return of Product: If applicable, you may be required to return the defective, damaged, or incorrect product to BARNOi. We will provide you with instructions on how to return the product.
• Verification: BARNOi will inspect the returned product to verify the eligibility for a refund based on our Refund Policy.
• Refund Processing: If your refund request is approved, BARNOi will process the refund to the original payment method used for the purchase within fifteen (15) days.

Conditions for Refunds

• Product Condition: Returned products must be unused, unworn, and in their original condition with all tags and packaging intact.
• Timely Notification: Refund requests must be submitted within seven (7) days of receiving the order.
• Proof of Purchase: You may be required to provide proof of purchase, such as your order confirmation email or receipt, when requesting a refund.

Non-Refundable Items

• Clearance or Sale Items: Clearance or sale items are not eligible for refunds unless they are defective or damaged upon receipt.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Contact Information

If you have any questions or concerns regarding our Refund Policy or the refund process, please contact us:

• Email: [email protected].
• Phone: +88 01304 516677
• Website: https://barnoi.com/contact-us/

Effective Date

This Refund Policy is effective as of 02.02.2024.